Artificial Intelligence, the term sounds new but in fact, has a long history. The history of AI traces back to the second world war when German forces used to communicate securely with each other using ‘Enigma’. However, to tackle this problem, a famous British computer scientist, Alan Turing created Bombe Machine that was aimed to decipher messages coming through Enigma.
This was the first step towards machine learning. Alan Turing described this success as a game-changer because if a machine can converse with humans without letting them know is enough to win the “imitation game”. The term was first adopted in Dartmouth Conference organized by American computer scientist John McCarthy in 1956. This opened new ways for researchers to explore the potential of this new field, but Allan Newell and Herbert Simon played an instrumental role in promoting AI as a field of computer science and laying the foundation towards transforming the world.
Until the 1990s, scientists failed to do much in this field because of a shortage of funds. Scientists tried their best to incorporate intelligence into machines but could not succeed. As for machines to be intelligent, it required a large amount of data which computers of that time weren’t capable of. This led the government to lose faith in AI.
Japan in the late 1990s, started to focus on AI by announcing to develop a fifth-generation computer to advance the machine learning process. Their initiative gave new hope to enthusiasts to believe that in future, the machine will be able to do tasks of humans such as conversation, translating languages, interpreting pictures, and reasoning the same as humans. The progress in this field continued to grow despite several challenges like the dotcom bubble in early 2000. The development of sophisticated hardware paved the way for improved machine learning. Due to large storage ability and processing of large amounts of data, companies have been able to fully incorporate machine learning into their products. Big companies of today like Amazon, Google and others, are using AI for commercial advantage.
In the past decade, we have seen tremendous growth in the field of AI. DeepMind has been successful to capture the attention of the world towards AI by developing computer vision, speech recognition, machine translation. We expect AI to progress at the same pace in 2020 as well. According to PricewaterhouseCoopers AI will help to add $15.7 trillion in GDP by 2030. But the interesting fact to note here is that most of the value generated will be from infusion of Artificial Intelligence into traditional industries, and not from AI-focused companies. Industries that embrace AI early will be winners in 2020 and beyond that period as well.
Another important area of AI in 2020 will be office automation. Companies will be able to replace repetitive tasks with AI especially in the accounting field. This will be brought into effect by using technology name RPA (robotic process automation). Various office works like data management, invoice processing, accounts reconciliations, and other tasks will be transformed into automation.
Another major area that will benefit from AI is telemarketing. Many call centers will achieve customer satisfaction by use speech recognition and natural-language processing technology in customer services. It will help companies to forecast demand and supply, organize supply chain process. It will help companies to maximize their profits by minimizing expenses and throughput.
AI will also play an important role in the healthcare sector as well. However, it will not replace humans but at least will improve productivity. It will take a little longer for AI to be fully integrated into the healthcare sector but somehow, we’ll realize some benefits of AI in 2020 in the field of diagnosis, radiology, and pathology.
AI will help in other industries where personalization plays an essential role in delivering services, such as banking and insurance industries. In the education sector, students will be able to get help in exercises and even grading their homework and exams. This will allow teachers to focus on other areas such as their personal and emotional development.
In 2020, we can imagine AI to be an essential element of our life in solving problems and improving operations across industries.